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    Shipping & returns

    What is the Return policy period applicable for different categories?

    * All the products under a particular category may not have the same return/replacement period. Kindly always check the respective product's return/replacement policy.

    Category

    Return Period after Delivery or Installation

    Lifestyle: Clothing, Footwear, Watches, Eyewear, Fashion Accessories and Jewellery

    48 Hours

    Lifestyle: Lingerie (top-wear), Sport &s; Fitness Equipment, Baby Care, Precious Jewellery, Footwear Accessories, Travel Accessories, Beauty and Grooming Accessories

     

    Electronics: Mobiles, Tablets, Laptops, Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment and Smart Wearables

     

    Large Appliances: Air Conditioners, Chimneys, Water Geysers, Microwave Ovens, Televisions, Refrigerators, Dishwashers, Washing Machines, Dryers and OTG

     

    Home: Furniture, Home Decor, Home Furnishing, Home Improvement Tools, Household Items and Pet Supply

     

    Automotive: Auto Accessories, Bike Accessories, Car Accessories, Car and Bike Breakdown Equipment, Car and Bike Care, Car and Bike Lighting, Car and Bike Styling, Car AV Electronics and Accessories, Helmets and Riding Gear, Spare and Performance Parts, Tyres and Alloys

     

    Books & More: Books, Music Instruments, Office Supply, School Supply and Toys

    48 Hours

    No Returns categories: Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, Game/CD/DVD, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables

    No Returns

    Note :

    Return Period after Delivery is applicable if product received is Defective or Damaged or Not as Described.

    If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.

    For products where installation is provided by Apkadeals

    1. Please do not open the product packaging by yourself. Apkadeals authorised personnel shall help in unboxing and installation of the product.
    2. The return period for such products commences from the date of installation.

    How does Apkadeals help in resolving any issue with a product purchased on Apkadeals.com?

    Returns Processing

    If you're facing any issues with a product purchased on Apkadeals, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a Apkdeals (or partner) personnel may visit your place.The seller will arrange for a replacement if the issue has not been resolved.

    Issue resolution steps will be available for products like mobiles, tablets, laptops, large appliances, electronics, home appliances, furniture etc.

    In case the item is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the seller.

    What are the checks done by Apkadeals while accepting (picking up) a return product from the customer?

    Returns Pick-Up

    During pick-up, your product will be checked for the following conditions.

    - Correct Product
    IMEI/name/image/brand/serial number/article number/bar code should match and MRP tag should be undetached and clearly visible.
    - Complete Product
    All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
    - Unused Product
    The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable). Before returning a Mobile/Laptop/Tablet, the device should be formatted and iCloud accounts should be unlocked for iOS devices.
    - Undamaged Product
    The product (including SIM trays/charging port/headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
    - Undamaged Packaging
    Product's original packaging/box should be undamaged.

    What is Apkadeals's Friendly Returns policy?

    At Apkadeals, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

    Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return on our Website/App/Mobile site. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.

    We assure you that all products sold on Apkadeals are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.

    Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange.

    All this is backed by Apkadeals's Replacement Guarantee. Kindly click here to know the return policy period applicable for different categories.

    Replacement
    If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy depends on the product category and the seller and the terms may differ. Please check the respective seller's return policy on the product page when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

    Exchange
    If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the seller's Return Policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

    What items can I Exchange?

    We allow exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice.

    We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

    Where can I find the Seller's Return Policy?
    Please go to the product page, where you can see the respective policy against each Seller offering that product.

    The Seller has declined my request. What can I do?
    In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to at info@apkadeals.com

    You can file a dispute 45 days from the date of delivery. Apkadeals mediates buyer-seller disputes on a case-by-case basis.

    When are Refunds provided?

    We work to provide the most hassle-free online shopping experience. You are covered and your money safe.

    Refunds are issued when
    - Seller cannot provide replacement
    - In-line with Buyer Protection, when a dispute has been ruled in your favour
    Seller allows Refunds on select categories under certain conditions. Please check with the individual Seller's Returns Policy.

    I have requested a replacement, when will I get it?

    Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

    In most cases, the replacement item is delivered to you at the time of pick-up. In all other cases, the replacement/refund is initiated after the originally delivered item is picked up.

    If you don't get the return within the promised date, contact us immediately.

    I've still not received the refund to my bank account. Why?


    If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.

    Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

    What is the pickup process? Why I have been asked to ship the item?

    Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

    - We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email
    - In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt
    - Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit
    - Mention the Return ID on the package so that we can acknowledge your return
    - Please mention Seller's address as specified in the email notification sent to you
    - Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference

    Refund/replacement will be initiated as soon as Seller receives the product from you.

    I have changed my mind and would like to retain the product. What do I do?

    Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

    Will I get a refund if I don't get a replacement/exchange as requested?

    Replacements/Exchanges are subject to availability of stock with the seller. If the product is out of stock or a replacement/exchange cannot be issued, full refund will be provided on successful pick up of the product at no extra cost.

    How do I cancel an order?

    You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

    In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

    Unfortunately, an order cannot be cancelled once the item has been delivered to you.In order to cancel an item in your order:

    1. Log into your Apkdeals account and go to the 'Shopping Cart' page
    2. Identify the item you want to cancel and click on the corresponding 'View Details' link
    3. In the detailed order page, you will see 'Cancel' links against each of the items in that order
    4. Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
    5. Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

    How long will it take to process my cancellation request?

    Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

    If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

    However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Apkadeals.