Delivery Locations - Ernakulam District Only
 
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    FAQ

    My Account & My Orders

    What is 'My Account'? How do I update my information ?


    It is easy to update your Apkadeals account and view your orders any time through 'My Account'.

    'My Account' allows you complete control over your transactions on Apkadeals.com

    • Manage/edit your personal data like address, phone numbers, email ids
    • Change your password
    • Track the status of your orders

    How do I know my order has been confirmed?


    Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.


    You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. AD241252134124), a listing of the item(s) you have ordered and the expected delivery time.


    You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

    Can I order a product that is 'Out of Stock'?

    Unfortunately, products listed as 'Out of Stock' are not available for sale. You will have to wait until the product's availability with sellers on Apkadeals.com.

    Shopping

    I see different prices for books with the same title. Why?

    On Apkadeals.com, you may find various editions of the title. Some editions might be collector's first/earlier prints, while some might be hardcover and others paperback. You can check for this on the product page.


    Some editions are re-published/printed within India, while some editions are imported. All other available editions and alternative prices for a particular title are mentioned on the respective product page under 'Other Editions'.

    Why do I see different prices for the same product?

    A product could be listed under different prices. There could be sellers offering you the same product but at a different price. That is the nature of the Apkadeals.com marketplace, where different sellers compete for your order.

    Is it necessary to have an account to shop on Apkadeals.com?

    You can shop on Apkadeals.com by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Apkadeals.com account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review products and sellers.

    Order Status

    What are the delivery charges?

    Delivery charge varies with each Seller.

    Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some Sellers, if you shop with them for a minimum predefined value.

    For example, seller WS Retail, which generally charges Rs 40 for delivery, provides free delivery on orders valued at Rs 500 or more. Please check with individual Sellers to understand what the delivery charges are.

    Are there any hidden costs (sales tax, octroi etc) on items sold by sellers?

    No. There are zero hidden charges when you make a purchase on Apkadeals.com. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

    Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.

    What is the estimated delivery time?

    Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

    Estimated delivery time is dependent on the following factors

    • The Seller offering the product
    • Product's availability with the Seller
    • The destination to which you want the order shipped to and geographical location of the Seller

    'In Stock'
    For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

    'Imported'
    Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.

    'Available'
    The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

    'Preorder' or 'Forthcoming'
    Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

    'Back In Stock Soon'
    The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.

    'Temporarily Unavailable'
    The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

    'Out of Stock'
    Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

    'Permanently Discontinued'
    This product is no longer available because it is obsolete and/or its production has been discontinued.

    'Out of Print'
    This product is not available because it is no longer being published and has been permanently discontinued.

    Why does the estimated delivery time vary from seller to seller?

    You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.

    Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

    Why does the delivery date not correspond to the delivery timeline mentioned?

    It is possible that the Seller or our courier partners have a holiday between your order date and the estimated delivery date based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

    Seller does not/cannot ship to my area. Why?

    Whether your location can be serviced or not depends on 

    • If the Seller ships to your location
    • Legal restrictions, if any, on shipping particular products to your location
    • The availability of reliable courier partners in your location

    At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

    Product Review Creation Guidelines

    Guidelines For Writing Product Reviews

    Product reviews on apkadeals.com are a great way to help other customers decide what to buy, and what to avoid. Here are some tips to writing great product reviews:

    Have you used this product?
    It's always better to review a product you have personally experienced.

    Educate your readers
    Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.

    Be yourself, be informative
    Let your personality shine through, but it's equally important to provide facts to back up your opinion.

    Get your facts right!
    Nothing is worse than inaccurate information. If you're not really sure, research always helps.

    Stay concise
    Be creative but also remember to stay on topic. A catchy title will always get attention!

    Easy to read, easy on the eyes
    A quick edit and spell check will work wonders for your credibility. Also, break reviews into small, digestible paragraphs.

    What's Not Allowed?

    Customer reviews should be relevant to the product in question. The product review section on Apkadeals.com is for you to share your opinion on the product, and for other customers to research better. Apkadeals.com reserves the right to remove reviews that include any of the following:

    • Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product.)
    • Service feedback, including availability, order or payment related queries (Please use the Contact us form for the same)
    • HTML embedded in text
    • References to other retailers
    • Pricing related comments
    • Personal information (Phone numbers, postal address, email address and others)
    • Profane comments
    • Inflammatory comments
    • Copyrighted comments
    • Plagiarized content. (Any content found elsewhere on the internet, even if you're the original author.)
    • Promotional content
    • Reviews by or on behalf of a person or company with a financial interest in the product or a competitor's product (reviews by authors, artists, publishers, manufacturers without disclosure)
    • Reviews written for any form of compensation
    • Reviews given using fake ids, irrelevant user email ids
    • Asking for helpful votes
    • Review in any language other than English (unless there is a clear connection to the product, like a regional book or a regional music album)
    • Feedback about errors in the product description.